Customer policy

Shipping & returns

Last updated: July 16, 2026. These policies apply to retail purchases from Ortega and Sons, Inc., doing business as The Camera Shop of Santa Fe.

Shipping

Eligible online retail orders receive free standard shipping within the United States. In-stock orders normally leave the store within 2-3 business days. Delivery time begins after carrier pickup and is not part of the handling estimate.

Orders over $500 require an adult signature. Batteries, chemicals, oversized items, high-value products, and other restricted products may require a different service, additional handling, or store pickup. We will contact you before fulfillment if an item cannot use the selected method. Government quotes list shipping as a separate quoted charge.

Local pickup

Local pickup is available at 1808 2nd St. Suite C, Santa Fe, NM 87505. Wait for a ready-for-pickup notice before visiting. The pickup person may be asked for government-issued identification and the purchasing card or order confirmation.

Returns

Eligible new products may be returned within 14 days of purchase. Products must include the original packaging, manuals, accessories, promotional items, and proof of purchase. Serial numbers must match the unit we sold.

Opened, non-defective cameras, lenses, and eligible electronics are subject to a 20% restocking fee. Defective products are evaluated separately and are not assessed that fee when the reported defect is confirmed. Damage, missing components, altered serial numbers, misuse, consumables, opened media, and items identified as final sale may be ineligible.

Cancellations

Orders begin processing after payment is captured. An approved cancellation is subject to the same 20% restocking fee. Contact the store immediately; a shipment already released to a carrier cannot be canceled and must follow the return process.

Special orders and allocations

Special orders, limited allocations, configured products, and items acquired specifically for a customer are non-refundable. Any product-specific exception must be written on the quote or order before payment.

Start a return

Contact support@camerashopofsantafe.com before shipping anything back. Approved returns must be sent to Ortega and Sons, Inc., 1808 2nd St. Suite C, Santa Fe, NM 87505. Do not send a return without authorization.