Repairs
Evaluation, estimates, manufacturer coordination, status tracking, and practical advice about repair versus replacement.
Start a conversation →Beyond the sale
The work around the equipment.
Repair it, rent it, print it, trade it, or talk through the next move. Service records remain visible from intake through completion.
Shop services
Six reasons to call before replacing something.
Rentals
Selected camera and lens rentals for assignments, travel, weddings, and trying a system before buying.
Start a conversation →Trade-ins
In-store evaluations, periodic KEH buying events, and store-credit options for qualifying equipment.
Start a conversation →Printing & film
Co-located access to Visions Photo Lab for digital printing, darkroom work, mounting, and finishing.
Start a conversation →Special orders
Authorized-dealer sourcing, limited allocations, preorder guidance, and delivery follow-through.
Start a conversation →Consultations
One-to-one help building the right camera, lens, lighting, or production kit for the work.
Start a conversation →Private customer status
Every service gets a visible status.
Repair estimates, customer approvals, rental requests, trade-in evaluations, due dates, and communication now share one private activity record.
01 · Intake
Record the item
Customer, serial number, condition, requested work, and promised follow-up.
02 · Decision
Evidence and approval
Estimate, recommendation, approval rule, customer decision, and recorded outcome.
03 · Closeout
Complete the loop
Final inspection, balance, pickup or shipping, warranty, and customer communication.